Privacy and Data Policy

Welcome to the privacy policy for Lucky Spins. This page explains how we collect, use and protect personal information when you register, play or otherwise interact with our Canada-facing online casino. We respect your privacy and aim to be clear about the information we hold and the choices available to you.

Types of data we collect

We collect several categories of information to operate accounts and provide services. That includes data you give us directly, data created by your use of the site, and information collected from third-party providers.

Personal data

This covers name, date of birth, contact details (email and postal address), identity documents where required for verification, and payment details needed to process deposits and withdrawals. We collect only what is necessary to create and manage your account and to comply with anti-fraud and verification checks.

Technical data

We collect device and connection information such as IP address, browser type, device identifiers, operating system and location data inferred from your IP. This helps us secure accounts, detect abuse and improve site performance on mobile and desktop.

Transactional and activity data

We record deposits, withdrawals, bet and game history, bonus activity, loyalty and promotional activity, and session logs. User activity is retained for operational, security and dispute-resolution purposes.

How we use your information

We use data to create and manage accounts, process payments, verify identity, prevent fraud, provide customer support and comply with applicable obligations. We also use aggregated or anonymized data for analytics and to improve our product. Where we rely on consent for specific marketing communications, you can opt out at any time.

Data protection practices

We protect personal information using industry-standard measures appropriate to the sensitivity of the data. Access to personal data is limited to staff and service providers who need it to perform their roles. We retain personal information only as long as necessary for the purposes described and to meet legal or regulatory obligations.

Cookies and tracking technologies

We use cookies and similar technologies to support account sessions, remember preferences, measure site performance and display relevant content. You can manage cookie settings through your browser; some site features require cookies to function correctly.

User rights

You have the right to request access to the personal data we hold about you, ask for incorrect information to be corrected, and request deletion where applicable. You may also object to or restrict certain processing and withdraw consent for marketing communications.

Access, correction and deletion

To exercise your rights, contact our privacy team at [email protected]. We will respond to verifiable requests and may need to confirm your identity before making changes to your account.

Information sharing and third parties

We share personal data with payment processors, identity verification providers, responsible-gambling and fraud-prevention services, and other third parties who help deliver our service. We require these providers to protect your data and use it only for agreed purposes. We do not sell personal information to third parties.

Privacy policy updates

We may update this policy to reflect changes in our practices. When material changes occur, we will post an updated version and, where appropriate, notify you by email or via the site. For questions about this policy or how we handle your data, contact [email protected].

Please note that when you create a LuckySpins account you accept the terms of this privacy policy and our general terms of use.