Lucky Spins Casino Terms of Use

These Terms and Conditions describe the rules that govern your use of Lucky Spins and our relationship with you as a user of this online casino. We set out how accounts are managed, what is required to play, how promotions are handled, and how deposits and withdrawals are processed. By using the site you agree to follow these terms; if you do not agree, please do not register or use the services.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Do not share your login, password or verification documents. You must notify support if you suspect unauthorised access. Only one account per person is permitted; creating multiple accounts may result in suspension and forfeiture of funds. We may limit activity, place holds on winnings or close accounts where we suspect fraud, bonus abuse or other breaches of these terms.

Eligibility requirements

To open an account you must meet the minimum age and residency rules that apply in your province. Canadian age limits vary by province and territory; for example, some provinces set the minimum at 18 while others set it at 19. Residents of certain jurisdictions may be restricted from registering on the site. We require verification of identity and address during registration or before withdrawals to comply with anti-money-laundering checks.

Acceptable platform use

Use the platform only for lawful personal play. Prohibited activity includes collusion, use of bots or unauthorised software, intentional exploitation of errors, chargeback fraud, and attempts to manipulate game outcomes. We reserve the right to investigate suspicious behaviour, suspend accounts pending review and recover funds where necessary. Users must not misuse support channels or attempt to bypass security measures.

General bonus and promotion rules

All promotions are subject to specific terms available on the promotions page at the time of claim. Bonus funds and free spins are subject to wagering requirements, maximum bet limits and game restrictions. Some payment methods may be excluded from promotion eligibility; examples include certain e-wallets such as Skrill, Neteller and ecoPayz. Contribution rates for wagering may vary by game type; slots typically contribute fully while table and live games often contribute at lower rates. Bonus balances and associated wagering requirements expire if not used within the stated period.

Deposits and withdrawals

We accept a range of payment methods suitable for Canada, such as Interac, cards and select cryptocurrencies. Minimums, maximums and processing times vary by method and are shown in the cashier. Withdrawals require verification and may be processed back to the original deposit method where practical. Internal processing is typically completed within 1–24 hours, although additional checks or banking delays can extend that timeframe. Limits and fees, if any, are displayed at cashout and may be account-specific.

Dispute resolution

If you have a dispute, contact support first so we can investigate. We may request documents or transaction records to resolve an issue. If we cannot reach an agreement, disputes may be escalated to independent dispute resolution services where available or resolved through applicable legal channels. To contact us, email [email protected].

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of LuckySpins after changes are posted constitutes acceptance of the updated terms. We encourage you to review these terms regularly and to use account controls and support tools to manage your play responsibly.